Last updated: 21/09/2026

This Privacy and Cookie Policy explains what personal information [Scents Design studio, trading as Scents Design (“Scents Design”, “we”, “us” or “our”), collects, why we collect it, how we use and protect it, and the rights you have over your personal information.

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It also explains how we use cookies and similar technologies.

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Please read this policy together with our [Terms & Conditions].

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How we look after your information

1. Who we are

Scents Design is responsible for your personal information.

[Scents Design studio], trading as Scents Design, is the data controller responsible for the personal information collected through our website and services.

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We are a company registered in the Netherlands:

Company: Scents Design studio
Registered office: Kerkstraat 18 a, 1017 GL, Amsterdam
Chamber of Commerce (KvK) number: 74360779
VAT number: NL002462670B58, if applicable
Email: info@scentsdesign.com

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For any question about this Privacy and Cookie Policy, how we use your personal information, or to exercise your privacy rights, please contact us at info@scentsdesign.com.

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2. The information we collect

We collect information you give us when you order, book an experience, subscribe to our communications or contact us, together with technical information about how you use our website. We do not receive or store your full payment card details.

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Information you give us

When you place an order, book an experience, create an account, organize an events, subscribe to our newsletter or other communications, complete a form, contact us or leave a review, we may collect information such as:

• your name;

• billing and delivery address;

• email address;

• telephone number;

• information relating to your order or booking;

• fragrance preferences or other preferences you choose to share with us;

• the content of messages, enquiries or reviews you send us.

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If you tell us about an allergy, sensitivity or other relevant health-related information before an experience, we will only use this information where necessary to help provide the experience safely.

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Payment information

Payments are processed through Wix Payments and other payment providers, if applicable.

Payment providers process your payment details directly. We do not receive or store your full payment card number.

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Information collected automatically

When you use our website, certain technical information may be collected automatically, including:

• IP address;

• browser type;

• device and operating system;

• approximate location derived from your IP address;

• time zone;

• pages viewed;

• interactions with our website;

• products or services viewed or searched for;

• referring website or source.

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This information may be collected through cookies, pixels and similar technologies, as explained in the Cookies section below.

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Information we receive from others

We may receive limited information from service providers that help us operate our business, including payment confirmations, delivery information, email engagement information and website analytics.

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3. How and why we use your information

Under the General Data Protection Regulation (GDPR), we must have a lawful basis for processing your personal information.

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Where we rely on legitimate interests, we only use your personal information where we believe it is necessary and proportionate, while respecting your privacy rights.

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Where processing is based on consent, you may withdraw your consent at any time.

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We do not sell your personal information.

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We do not use automated decision-making that produces legal or similarly significant effects concerning you.

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Marketing communications

We may use your contact details to send you occasional news, inspiration, invitations and information about Scents Design, our experiences, products and services, in accordance with applicable marketing and data protection laws.

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Depending on the circumstances, we may send these communications based on your consent or where otherwise permitted by applicable law.

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You can choose not to receive marketing communications from us at any time. Every marketing email includes an easy way to unsubscribe, or you can contact us at [info@Scentsdesign.com].

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Once you unsubscribe, we will stop sending you marketing communications.

We may retain limited information where necessary to record and respect your opt-out.

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4. Who we share your information with

We work with trusted service providers to operate our website, process payments, manage communications and provide our services.

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Depending on the services you use, these providers may include:

• Website and e-commerce: Wix

• Payment services: Wix Payments and other payment providers, if applicable

• Email and communications: Flodesk

• Analytics and advertising: Google Analytics, Meta or other providers, if applicable

• Professional services: accountants, lawyers and other professional advisers where necessary.

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Where a provider processes personal information on our behalf, we select providers that provide appropriate guarantees regarding data protection and security, as required by applicable data protection law.

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Our technology and service providers are responsible for maintaining appropriate technical and organisational safeguards for the personal information they process through their platforms, in accordance with their contractual and legal obligations.

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Some providers may process certain information as independent data controllers for their own purposes. In those circumstances, their processing is governed by their own privacy policies and applicable data protection obligations.

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We may disclose personal information to public authorities where required by law or where reasonably necessary to establish, exercise or defend legal claims.

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If our business or substantially all of its assets are sold, merged or transferred, relevant personal information may be transferred as part of that transaction, subject to applicable data protection law.

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5. International transfers

Some of the service providers we use operate internationally. This means your personal information may be processed outside the Netherlands or the European Economic Area (EEA).

Our website and online services are operated using Wix, an international technology provider. Wix may process or store personal information in locations within and outside the EEA.

We also use Flodesk to manage our mailing lists and email communications. Personal information processed through Flodesk may be transferred to or processed outside the EEA, including in the United States.

Where personal information is transferred outside the EEA, we and/or our service providers use appropriate safeguards as required under applicable EU data protection law.

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Depending on the recipient and destination, these may include:

• a European Commission adequacy decision

• an applicable recognised data-transfer framework or

• the European Commission's Standard Contractual Clauses and, where appropriate, additional safeguards.

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6. How long we keep your information

We keep personal information only for as long as necessary for the purpose for which it was collected or to comply with applicable legal requirements.

 

How long we keep it

Accounting, order, payment and refund records required for Dutch tax administration: generally 7 years or longer where required by applicable law

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Newsletter and marketing information: for as long as necessary for our communications or until you opt out, subject to limited information we may retain to record and respect your opt-out

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Customer service correspondence: generally up to 5 years after resolution, unless longer retention is reasonably necessary

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Technical, analytics and cookie information: According to the applicable cookie or provider retention period

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Different retention periods may apply where we are legally required to retain information for longer or where information is required to establish, exercise or defend legal claims.

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7. How we protect your information

We take appropriate steps to protect your personal information and work for that with established technology providers that maintain their own data protection and security measures.

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Our website, payment and email services are operated through specialised third-party platforms, including Wix, Wix Payments and Flodesk.

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These providers are responsible for maintaining appropriate technical and organisational safeguards for the personal information they process through their platforms, in accordance with their contractual and legal obligations.

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Within our own business, we take reasonable organisational measures to protect personal information, including limiting access to those who need it for their work and selecting service providers that provide appropriate data protection and security guarantees.

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While no internet transmission or electronic storage system can guarantee absolute security, we and our service providers take appropriate measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

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If a personal data breach occurs, we will take the steps required under applicable data protection law, including notifying the competent supervisory authority and, where required, affected individuals.

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8. Your rights

Under the GDPR, depending on the circumstances, you may have the right to:

• Access the personal information we hold about you

• Rectify inaccurate or incomplete personal information

• Erase your personal information where there is no lawful reason for us to continue processing it

• Restrict the processing of your personal information in certain circumstances

• Object to processing based on legitimate interests

• Object to direct marketing at any time

• Data portability: receive certain personal information in a structured, commonly used and machine-readable format and, where applicable, have it transferred to another controller

• Withdraw your consent at any time where we rely on consent.

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To exercise any of these rights, contact us at info@scentsdesign.com

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We will normally respond within one month, in accordance with the GDPR.

In certain circumstances permitted by law, this period may be extended.

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You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

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If you believe that we have not handled your personal information appropriately, you have the right to lodge a complaint with the Dutch supervisory authority:

Autoriteit Persoonsgegevens
Dutch Data Protection Authority
autoriteitpersoonsgegevens.nl

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If you live elsewhere in the EEA, you may also contact the competent data protection authority in your country.

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9. Changes to this policy

We may update this Privacy and Cookie Policy from time to time to reflect changes in our services, practices or applicable law.

Any changes will be published on this page and the “Last updated” date will be revised.

Where appropriate, we may also notify you of significant changes by email or through our website.

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Cookies

10. What cookies are and how we use them

Cookies are small files stored on your device when you visit a website. Similar technologies include pixels, tags and local storage.

We use cookies and similar technologies to:

• operate our website and online services

• remember your preferences

• maintain security and prevent fraud

• understand how visitors use our website

• measure and improve our advertising and marketing

 

Where consent is required, non-essential cookies and similar technologies will only be activated after you have given your consent through our cookie banner.

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You can change or withdraw your cookie choices at any time through the cookie settings available on our website.

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11. The cookies and technologies we use

The exact cookies and technologies used may change as our website and service providers are updated.

 

Our cookie consent tool provides current information about the cookies used on the website.

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12. Managing your cookie preferences

You can accept, reject or manage non-essential cookies using the cookie consent tool available on our website.

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You can change or withdraw your consent at any time using the cookie preferences link available on our website.

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You may also block or delete cookies through your browser settings. Please note that disabling essential cookies may prevent certain parts of our website from functioning correctly, including the basket or checkout.

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For further information about individual cookies, their purposes, providers and retention periods, please see the cookie settings available through our website.

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Contact us

If you have any questions about this Privacy and Cookie Policy or how we process your personal information, please contact:

Scents Design studio

at : info@scentsdesign.com​​​​​​​​​​​​​​​​​​​​​​